Contact Us
A real person reads every message. We answer within one business day, usually sooner.
Email us
Phone: +91 85588 78544 (India)
Email is the quickest way to reach us, and the best way to send photographs if something has arrived damaged.
What to include
If your question is about an existing order, send your order number. If it is about a piece that arrived damaged, add photographs of the item and the box it came in, and we will replace it. If you are asking about personalization, tell us the wording you have in mind and we will tell you whether it fits the design.
Where we are
US returns address
RWW / The Tangerine Store
200 South Pemberton Road
Pemberton, NJ 08068
United States
Email: support@thetangerinestore.com
This is where returns are received. It is not a store or a showroom.
Start your return from your account at account.thetangerinestore.com before sending anything back, and write your order number on the outside of the package. You have 30 days from delivery. Return shipping is paid by you, unless the item arrived damaged or incorrect.
Workshop
Swadeshi Exim Private Limited
C-28, Phase 2
Noida, Uttar Pradesh 201305
India
Everything we sell is made here.
Before you write
A few things come up often, and the answers may save you a message.
- How long will my order take? Orders are dispatched within 5 to 7 business days, and delivery to the US then takes 10 to 12 business days.
- Will I be charged customs duty? No. Duties are included in the price you pay. No tax is added at checkout. VAT or GST may be collected on delivery outside the US.
- Can I return a personalized piece? Not unless it arrived damaged or does not match the preview you approved.
Fuller answers are on our FAQ page.
Trade, hospitality and corporate gifting
We supply hotels, restaurants, interior designers and corporate gifting programs, and we can modify designs or make to specification. See Trade & Hospitality or Corporate Gifting, or email info@thetangerinestore.com and tell us roughly what you need and in what quantity.