Refund policy

Returns

You have 30 days from delivery to return a piece. Return shipping is paid by you. Use a tracked service if you can, because we can only refund a parcel that reaches us.

Send it back unused and in its original packaging.

What cannot be returned

Personalized pieces cannot be returned. Anything carrying your names, dates, wording, monogram or artwork is made for you alone and cannot be sold to anyone else. This applies to our plaques, house signs, bar signs, ornaments and personalized glassware.

Everything else can be returned within 30 days: trays, boards, coasters, knobs, clocks, bowls, and glassware with no personalization.

Where to send a return

RWW / The Tangerine Store
200 South Pemberton Road
Pemberton, NJ 08068
USA

Write your order number on the outside of the parcel so we can match it to you.

Damaged in transit

If a piece arrives damaged, we replace it, and that includes personalized pieces. Email us your order number and a photo of the damage, and keep the packaging until you have heard back from us.

How refunds are issued

Refunds go back to the card or account you paid with, in USD, once your return has reached us and been checked. How quickly the credit shows up after that is down to your bank.

Import duties we prepaid on your order cannot be recovered from customs, so they are not part of a refund.

How to start a return

Start your return from your account. Sign in at account.thetangerinestore.com, open the order, and request a return. You will get confirmation and return instructions there.

If something does not work, or you are not sure whether your piece can be returned, email support@thetangerinestore.com with your order number and we will sort it out.