Frequently Asked Questions
The pieces
What does The Tangerine Store make?
Home and entertaining pieces cut from natural stone. Agate, rose quartz, amethyst, clear quartz, aventurine and marble, made into serving trays, coasters, cheese boards, wall and desk clocks, side tables, cabinet hardware, barware and lighting. We also make personalized address plaques and signs in electroformed brass.
Where are you based?
Every piece is designed and made in our own workshop in Noida, India, by a team we train and employ directly. Nothing is bought in and rebranded. US returns are received in Pemberton, New Jersey.
Is the stone real?
Yes. Every piece is cut from natural stone, not resin, dyed glass or printed composite. That is also why no two are identical. Color, grain, banding and pattern vary from piece to piece, and the piece you receive will not look exactly like the photograph.
What is electroforming?
Real metal is grown directly onto the piece and bonded to it, rather than painted or plated on. It is what gives the metal edges and the sculptural handles their depth and detail while keeping the piece light. It will not flake or rub off the way a coating does. The brass handles on our stone trays are brass.
Ordering and delivery
How long will my order take?
Each piece is made to order. Orders are dispatched within 5 to 7 business days.
What does shipping cost?
Shipping is free, worldwide, with no minimum order. There is one shipping rate and it is $0.00, so there is nothing to upgrade to. Every parcel is tracked and insured.
Will I be charged customs or import duty?
No. We ship on a Delivered Duty Paid basis, so import duties are already included in the price you pay at checkout. Nothing is owed to the carrier for duty when your parcel arrives.
VAT and any other local taxes are not included and may be charged on delivery, depending on your country.
Do you ship outside the United States?
Yes, worldwide, on the same free and duty-paid basis. We do not ship to India from this store.
Personalized pieces
How does personalization work?
On any piece that can be personalized, you will see text fields on the product page. Type exactly what you want engraved. We email you a design preview before production begins, and we do not start until you approve it.
Why is there a character limit?
The limit is set by the engravable surface on that particular design. It is not arbitrary, and it is different on every piece. Longer text has to be set smaller, and past a certain point it stops being legible from a few feet away, which defeats the point of a house sign.
Can I return a personalized piece?
No. Anything engraved with your own wording is final sale, because it cannot be sold to anyone else. If it arrives damaged, or does not match the preview you approved, we replace it at no cost.
Can you engrave the stone itself?
No. Agate and banded semi-precious stone cannot be engraved. Our personalized pieces are engraved in brass, either as a plaque or as the metal element of the piece.
Returns
What is your return window?
30 days from delivery, on any non-personalized piece that is unused and in its original packaging.
Who pays return shipping?
You do. You can use any carrier you like, and we recommend a tracked service, because we can only refund a return that reaches us. The one exception is an item that arrived damaged or incorrect — then we cover shipping both ways and you pay nothing.
How do I start a return?
Sign in at account.thetangerinestore.com, open the order and request a return. Once it is approved, ship to RWW / The Tangerine Store, 200 South Pemberton Road, Pemberton, NJ 08068, USA. Please write your order number on the outside of the package.
When will I get my money back?
Within 3 business days of your return reaching us. Your bank may take up to 10 business days more to show the credit. Import duties we paid on your behalf are not recoverable from customs and are not refunded.
Mounting a plaque or sign
How does it attach to the wall?
Choose one of three methods at checkout, and the hardware and instructions come with your order.
- Keyhole slots. Two recessed slots that hang over screw heads. Sits close to the wall and lifts off easily.
- Peel-and-stick tape. Pre-applied and ready to press on. Best on clean, smooth, dry surfaces. Not suitable for porous, dusty or heavily textured walls.
- Gusseted stud mount. Four reinforced studs hold the plaque a short distance off the wall, giving a floating shadow effect.
Can it go outside?
Yes. Our plaques and signs are finished with a UV-resistant, weather-protective lacquer and are made for a porch, entryway, gate pillar or mailbox as well as indoors.
Living with your piece
Is it food safe?
Yes. We use food-grade lacquers and polishes on trays, boards, coasters and glassware.
Can I cut on a stone board?
Please do not. Use boards and trays for serving. A knife will mark the polished surface.
Can it go in the dishwasher?
No. Wipe with a soft damp cloth and dry it right away. Do not soak. Avoid abrasives and harsh cleaners. Dishwasher heat and detergent will dull both the stone and the metal.
Can ceramics go in the microwave?
No. Our ceramics carry electroformed metal, which is not microwave safe.
Will the metal tarnish?
The lacquer protects it. If a piece dulls over time, a soft dry cloth is usually enough. Do not use metal polish, which will cut through the lacquer.
Anything else
Do you take trade, hospitality or bulk orders?
Yes. We supply hotels, restaurants, interior designers and corporate gifting programs, and we can modify designs or make to specification. See Trade & Hospitality and Corporate Gifting, or email info@thetangerinestore.com.
How do I get in touch?
Email support@thetangerinestore.com. We answer every message, usually within one business day.